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Tales from those on the front lines of dealing with clients. Tales of difficult clients, complex situations, relationship management - and how massive client management problems were solved, and what they learned. Largely those running agencies, but all across different professional services.
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Tuesday Dec 21, 2021
Tuesday Dec 21, 2021
Today’s story might as well fall under the “Managing Horror Stories” category because that’s exactly what it is. Kison Patel, CEO and Founder of M&A Science and DealRoom brings us a tale on the insights of starting a business that you really believe — and trying to save it at all costs.
Kison’s tale takes us back a couple of years, to the time where he decided to chase an idea he was passionate about, along with his partner who also was a very dear friend. And the first thing that he teaches us about is this one: no matter how excited you are about it, take the time to evaluate the product and business model you are pursuing before it’s too late and things start crashing all around you.
In Client Horror Stories #25, Kison brings along a couple of powerful managing secrets, such as the importance of creating an environment where people feel comfortable communicating their thoughts and feelings (even when it’s bad news), acknowledging people’s achievements, and creating a culture where colleagues feel like friends that are happy to work together.
To wrap up Kison’s story, he and Morgan reach the end with a super interesting addendum that only strives to fulfill their #1 conclusion: how essential it is to keep feedback going and to be able to give and receive criticism.
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