2.4K
Downloads
75
Episodes
Tales from those on the front lines of dealing with clients. Tales of difficult clients, complex situations, relationship management - and how massive client management problems were solved, and what they learned. Largely those running agencies, but all across different professional services.
Episodes
Wednesday Dec 18, 2024
Wednesday Dec 18, 2024
In today’s episode with Mickie Kennedy, President of eReleases, we will hear about a harrowing client horror story that happened when he was just 4 meager years into his business.
Mickie has a press release distribution business he has been running for more than 25 years now. At such an early start, he was approached by a client from a music conservatory for a press release. After negotiations and a lot of discussion, the project was initiated. Eventually, he received a check from FedEx for the client’s payment. He cashed it in and was then informed by the bank that the checks were—surprise, surprise—fakes!
He then went to file a report to the police, who only told him they weren’t going to do much to help since the amount was only less than a thousand dollars. Mickie was advised to take the matter to small claims court. His client was also informed and got a bit scared and asked him if he could pay via credit card. He trusted his client and 2 months later, he received a charge-back on his account.
What a roller coaster! The PR world is full of these stories, so dive right into the episode to learn more about it.
No comments yet. Be the first to say something!