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Tales from those on the front lines of dealing with clients. Tales of difficult clients, complex situations, relationship management - and how massive client management problems were solved, and what they learned. Largely those running agencies, but all across different professional services.
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Wednesday Dec 18, 2024
Wednesday Dec 18, 2024
In today’s episode with Mickie Kennedy, President of eReleases, we will hear about a harrowing client horror story that happened when he was just 4 meager years into his business.
Mickie has a press release distribution business he has been running for more than 25 years now. At such an early start, he was approached by a client from a music conservatory for a press release. After negotiations and a lot of discussion, the project was initiated. Eventually, he received a check from FedEx for the client’s payment. He cashed it in and was then informed by the bank that the checks were—surprise, surprise—fakes!
He then went to file a report to the police, who only told him they weren’t going to do much to help since the amount was only less than a thousand dollars. Mickie was advised to take the matter to small claims court. His client was also informed and got a bit scared and asked him if he could pay via credit card. He trusted his client and 2 months later, he received a charge-back on his account.
What a roller coaster! The PR world is full of these stories, so dive right into the episode to learn more about it.
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