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Tales from those on the front lines of dealing with clients. Tales of difficult clients, complex situations, relationship management - and how massive client management problems were solved, and what they learned. Largely those running agencies, but all across different professional services.
Episodes
3 days ago
3 days ago
Today's guest, Ed Hajim—Author, Philanthropist, and Mentor—joins us to share a collection of Client Horror Stories from his remarkable career. Trust us, these are stories you'll want to hear.
During his time as Managing Partner of a mid-sized investment bank, Ed helped grow the firm's revenue from $20 million to over half a billion, eventually selling the company twice—the first time to Xerox. But success didn't come without conflict.
One of the partners accused Ed of "doing everything wrong" and predicted he'd run the company into the ground. Because they felt this, they decided to leave and sell their stock back to the firm. About 12 months later Xerox offered to buy the firm at about triple its private valuation.
When the departed partner learned of the possible transaction he sued. Xerox refused to close the deal until the lawsuit was settled, so the firm paid the ex-partner off just to move forward.
And that's only one of Ed's incredible stories. Tune in to hear more about his rollercoaster experiences in finance—and the lessons he learned about leadership, conflict, and resilience along the way.
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