2.4K
Downloads
75
Episodes
Tales from those on the front lines of dealing with clients. Tales of difficult clients, complex situations, relationship management - and how massive client management problems were solved, and what they learned. Largely those running agencies, but all across different professional services.
Episodes
Wednesday Sep 25, 2024
Wednesday Sep 25, 2024
In today’s episode of Client Horror Stories, we welcome Mark Michael, CEO and co-Founder of DevHub. While Michael has had a lot of ups and downs in the customer side of things, one experience always stands out.
We all know the NFL, and luckily enough, Mark was given an opportunity to work with a high-profile player. The idea was to create a custom CRM built for all NFL players to make their daily lives manageable. All went well until the client refused to provide a card on file to pay for subscriptions and hostings, and it all stretched out until he wouldn’t even pay for anything else despite 50% of the work being finished.
Just like everyone else, Mark reached his tipping point and put the client in his right place. If you want to know what happens next, check out this episode!
No comments yet. Be the first to say something!