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Tales from those on the front lines of dealing with clients. Tales of difficult clients, complex situations, relationship management - and how massive client management problems were solved, and what they learned. Largely those running agencies, but all across different professional services.
Episodes
Wednesday Dec 24, 2025
Wednesday Dec 24, 2025
Today, we have the pleasure of speaking with Angela Thomas, Scaling Expert & Founder of Angel Success Consulting, who has built a thriving business through dedication and grit.
Angela specializes in training and developing businesses, and she was invited to conduct a training session for a real estate business owner. The first session was a success—payment went through smoothly, and the client was pleased with the results. Encouraged, the business owner requested another round of training, this time for his new sales agents, and agreed to a commission-based partnership with Angela.
During the program, Angela helped set up the company's structure and guided the sales team step by step. But soon, she sensed something was wrong—the agents seemed withdrawn and uneasy. She invited them out for coffee, and when they admitted they couldn't afford it, Angela graciously treated them.
Over coffee, the agents revealed a shocking truth: the business owner had taken away their deals, dismissed their proposals as inadequate, and secretly opened a new real estate company under his wife's name—closing deals there to avoid paying commissions to Angela and the team.
After processing the revelation, Angela encouraged the agents to take action. They filed a case against the owner, who ultimately lost his real estate license.
Tune in to hear how Angela turned this betrayal into a powerful learning experience and what it taught her about protecting her work and standing up for fairness.
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