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Tales from those on the front lines of dealing with clients. Tales of difficult clients, complex situations, relationship management - and how massive client management problems were solved, and what they learned. Largely those running agencies, but all across different professional services.
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Wednesday Nov 20, 2024
Wednesday Nov 20, 2024
In the latest episode of Client Horror Stories, David Bates, an Executive Coach at Paravelle, LLC, shares a harrowing experience from his days as a consultant. David recalls being assigned to check on a major pharmaceutical project in town, a task given to him simply because he was the only team member residing in the area. What seemed like a routine check quickly spiraled into a nightmare.
Upon arriving at the training session, David faced an unexpected crisis. The project sponsor abruptly canceled the training during the first break, declaring the content unnecessary. Determined to salvage the situation, David tried to work things out with a particular team member. However, the situation deteriorated further when the big pharma stakeholders invited him to lunch. What started as a seemingly cordial meeting turned into a coordinated attack, with the stakeholders confronting him about the project's shortcomings and ultimate failure.
David's story is a gripping reminder of the unpredictable challenges consultants can face, even in seemingly straightforward situations.
If you'd like to hear more about how David navigated this complex situation and the lessons he learned, be sure to check out the full episode of Client Horror Stories.
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