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Tales from those on the front lines of dealing with clients. Tales of difficult clients, complex situations, relationship management - and how massive client management problems were solved, and what they learned. Largely those running agencies, but all across different professional services.
Episodes
Wednesday Jan 29, 2025
Wednesday Jan 29, 2025
Are you ready for another client horror story? Today might just be your lucky day! We’re going into an in-depth and hair-raising conversation with Matthew Fornaro, a respected business lawyer.
Over four years ago, Matthew made a decision to take on a real estate litigation with a family consisting of two elders and a daughter who had authoritarian control over her parents. They rented a home in a beautiful gated community in Naples, Florida, and made a deal with the neighbor across the street. What was the deal? Well, they asked him to take over his house, perform the upkeep, and eventually purchase the home for a lower market value upon the end of their lease term on their house across the street. First red flag? There wasn’t any written contract but a term sheet which contained under 20 words scribbled all over the page.
The homeowner’s son visited him and learned about the deal and was obviously unhappy about it. There was a lot of hullabaloo and in the end, the renting family went to a title agent and got all the work done to get ready for the sale and said the homeowner agreed to it. The son then steps in and everyone sues everybody.
Fast forward, everyone is now in court, where a jury trial was demanded by the daughter. They came to an agreement and settled on a good deal, but little did everyone know that the roller coaster was about to happen.
If you’d like to know how the story ended, watch the episode now! Trust me, you won’t regret it!
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