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Tales from those on the front lines of dealing with clients. Tales of difficult clients, complex situations, relationship management - and how massive client management problems were solved, and what they learned. Largely those running agencies, but all across different professional services.
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5 days ago
5 days ago
In today's Client Horror Stories episode, Wes Towers, founder of Uplift360, shares a time when his good intentions as a leader took an unexpected turn.
After years of working closely with one of his team leaders, Wes noticed the employee had grown bored and uninspired in their role. Wanting to reignite their passion, he brought in a bold new project they'd never tackled before: building a niche dating website. Excited for the challenge, the team leader eagerly accepted.
But just weeks into the project, everything unraveled—the team leader suddenly quit, leaving Wes to finish the work. Overnight, he was forced to shoulder the entire project alone, navigating steep challenges and unexpected roadblocks.
Wes's story is a powerful reminder of the risks—and rewards—of pushing for growth. Tune in to see how he turned this setback into a lesson in resilience and leadership, and why sometimes the toughest challenges spark the greatest breakthroughs.
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