2.9K
Downloads
91
Episodes
Tales from those on the front lines of dealing with clients. Tales of difficult clients, complex situations, relationship management - and how massive client management problems were solved, and what they learned. Largely those running agencies, but all across different professional services.
Episodes
6 days ago
6 days ago
Have you ever felt that knot in your stomach before work, knowing you'll have to face a terrifying boss? This Client Horror Story captures that exact feeling.
Cordell Robinson, CEO of Brownstone Consulting FirmWorking, recalls a time he worked on-site with a client whose team lived in fear of one particular person—their compliance manager. Known for being impossibly demanding and hypercritical, this individual made employees feel like even the smallest mistake could cost them their jobs.
Despite the tension, Cordell managed to build a working relationship based on patience and strategy. He learned to pause before responding, carefully organize his thoughts, and communicate with clarity and respect—turning anxiety into professionalism.
If you've ever had to deal with an intimidating boss or client, this episode will show you how calm composure and clear communication can turn fear into confidence.
Morgan Friedman
Cordell's Website
Cordell's LinkedIn
Cordell's Instagram
No comments yet. Be the first to say something!