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Tales from those on the front lines of dealing with clients. Tales of difficult clients, complex situations, relationship management - and how massive client management problems were solved, and what they learned. Largely those running agencies, but all across different professional services.
Episodes
Thursday Jan 22, 2026
Thursday Jan 22, 2026
Today, we're joined by Eric Gee, Author, Life & Writing Coach, who shares a story that's almost too hard to believe.
In his younger years, Eric and a close friend launched an education company focused on teaching and mentoring students. Everything ran smoothly—until one day, his business partner crossed a line. When a female student mentioned having a sore neck, the partner offered her a massage. While he saw it as harmless, given his background in massage therapy, Eric knew immediately that it was deeply inappropriate.
Eric took swift action—apologizing to the student, addressing the situation with his partner, and trying to move forward. But months later, his partner admitted to another troubling incident that caused a student to leave the program altogether. That was the breaking point. Eric knew it was time to reevaluate their partnership and rebuild with stronger boundaries and integrity.
Tune in to learn how Eric turned this painful chapter into a defining lesson about leadership, accountability, and protecting the trust of those you serve.
Morgan Friedman
Eric's Website
Eric's LinkedIn
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