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Tales from those on the front lines of dealing with clients. Tales of difficult clients, complex situations, relationship management - and how massive client management problems were solved, and what they learned. Largely those running agencies, but all across different professional services.
Episodes
Tuesday Nov 30, 2021
Tuesday Nov 30, 2021
Today’s episode brings us, straight from Hollywood, Rick Schirmer, CEO & Founder of Viral Brand, with a super interesting and incredibly well told story that, regardless of the horror that made it CHS worthy, actually has a happy ending.
Rick’s tale brings us back to 2020 (or, as he calls it, the “pause” year) when he took under his wing a “cut deal” client with very little experience, and a lot of expectations. Along with some very powerful lessons on cheap clients, setting boundaries, and trusting your instinct, Rick shares with us a key learning from the whole experience: the inequality generated when someone gives you something that means everything to them, and very little to you. And yes, no matter how deep that sounds, we are talking about budget.
“Influencer sommelier” and “delusional button” are only a couple of awesome concepts that we’ll definitely steal from Rick, and definitely only a peak at how fun this story turned out to be.
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