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Tales from those on the front lines of dealing with clients. Tales of difficult clients, complex situations, relationship management - and how massive client management problems were solved, and what they learned. Largely those running agencies, but all across different professional services.
Episodes
Nov 20, 2024
Nov 20, 2024
41 min
In the latest episode of Client Horror Stories, David Bates, an Executive Coach at Paravelle, LLC, shares a harrowing experience from his days as a consultant. David recalls being assigned to check on a major pharmaceutical project in town, a task given to him simply because he was the only team member residing in the area. What seemed like a routine check quickly spiraled into a nightmare.
Upon arriving at the training session, David faced an unexpected crisis. The project sponsor abruptly canceled the training during the first break, declaring the content unnecessary. Determined to salvage the situation, David tried to work things out with a particular team member. However, the situation deteriorated further when the big pharma stakeholders invited him to lunch. What started as a seemingly cordial meeting turned into a coordinated attack, with the stakeholders confronting him about the project's shortcomings and ultimate failure.
David's story is a gripping reminder of the unpredictable challenges consultants can face, even in seemingly straightforward situations.
If you'd like to hear more about how David navigated this complex situation and the lessons he learned, be sure to check out the full episode of Client Horror Stories.
Oct 23, 2024
Oct 23, 2024
56 min
In this episode, we are joined by John C. Morley, Serial Entrepreneur Engineer, Marketing Specialist, Talk Show Host, and First Responder, for our exciting new episode of Client Horror Stories. John doesn’t only talk about a single client horror story, but three! However, we’re here to give you a quick look into the conversation.
We’re going to start with John’s two-decade-long client who decided to let him go after telling him that John was just squeezing him out for money. After so much back and forth, their relationship ended and the lawyer hired a different person. What sucked is that the new hire pretended to be John while calling a firewall manufacturer just to get through.
If you think that’s a nut case, wait until you hear the rest of what John has to say. Today’s episode is not just a recall; it’s an episode filled with new learnings and realizations to give you a new perspective on how things should be handled.
Sep 25, 2024
Sep 25, 2024
47 min
In today’s episode of Client Horror Stories, we welcome Mark Michael, CEO and co-Founder of DevHub. While Michael has had a lot of ups and downs in the customer side of things, one experience always stands out.
We all know the NFL, and luckily enough, Mark was given an opportunity to work with a high-profile player. The idea was to create a custom CRM built for all NFL players to make their daily lives manageable. All went well until the client refused to provide a card on file to pay for subscriptions and hostings, and it all stretched out until he wouldn’t even pay for anything else despite 50% of the work being finished.
Just like everyone else, Mark reached his tipping point and put the client in his right place. If you want to know what happens next, check out this episode!
Aug 21, 2024
Aug 21, 2024
37 min
Have you ever been yelled at by a client before or threatened to be sued? Today, we are joined by the Founder & CEO of Blue Goat Cyber, Christian Espinosa, to share more about his client horror story with a healthcare facility in Louisiana.
Christian is an expert in ethical hacking and wishes only to expose company vulnerabilities in order to find avenues for improvement, but when they infected most of the hospital with the secret file they planted, the CEO went nuts. It even went as far as a security guard pulling a gun on one of Christian’s employees!
Dive into this episode to learn more about the story and open your mind to new business tactics and strategies.
Jul 15, 2024
Jul 15, 2024
37 min
Have you ever committed a white lie to save yourself? Well, Jason Roberts’ client horror story revolves around that, but they took lying to a whole new different level.
In today’s episode, we are joined by Jason Roberts, Peak Performance Coach and 9-Figure Entrepreneur, who will be sharing his worst nightmare to date. During his early entrepreneur years, he owned a mortgage company and one day came face to face with a paraplegic client looking to apply for a construction loan. He was a nice guy, and Jason felt there was nothing to worry about, so he went ahead and helped the client to make a difference.
A month after the client moved into his new home, he unfortunately passes and the outstanding loan is left to rot, with no one willing to take responsibility for it. Jason had no idea about this. He thought all was well and good and paid no mind when a family member called to ask if there were options to cancel the loan. To his surprise, a week later the County Sheriff showed up to his office and he got served with a lawsuit for alleged fraud, stating that the borrower was taken advantage of during the whole process as he was mentally incapacitated.
Lies upon lies were put on top of the other just so the family could get millions out of him, but Jason refused to lose. Six months in, he had an epiphany that turned the tables around.
Wanna know what happened? Oh, I’m not at liberty to break the excitement. Watch the whole episode to know how Jason outmaneuvered the real fraudsters and learn a key point or two to avoid these problems in the future!